FAQs

What is Trustable Skincare?
A science-backed skincare brand creating safe, effective, dermatologist-tested products.

What makes Trustable different?
We combine proven active ingredients with gentle formulas that protect your skin barrier.

Are products suitable for Indian skin?
Yes, made for Indian skin types, climate, and concerns like tanning, acne, and pigmentation.

Are products safe for sensitive skin?
Yes, all formulas are gentle, non-irritating, and barrier-friendly.

Are products dermatologically tested?
Yes, every product is tested for safety and effectiveness.

Are products free from harmful chemicals?
Yes, free from parabens, sulphates, mineral oils, and harsh additives.

Are products non-comedogenic?
Yes, they do not clog pores and are suitable for acne-prone skin.

Are artificial fragrances used?
We avoid harsh fragrances and use only skin-safe blends when needed.

Is Trustable cruelty-free?
Yes, we never test on animals.

Are products vegan?
Most products are vegan. Check product labels for details.

How long before results are visible?
Typically 3–6 weeks with consistent use.

Can multiple products be used together?
Yes, products are designed to work safely as a routine.

Are products gender-neutral?
Yes, suitable for all genders and skin types.

Are products suitable for teenagers?
Yes, for ages 13+. Active treatments may need dermatologist advice.

How should products be stored?
Keep in a cool, dry place away from sunlight.

Where can I buy Trustable products?
From our official website and authorized marketplaces.

Is Cash on Delivery available?
Yes, in most locations across India.

How long does delivery take?
Usually 3–7 business days.

How can I track my order?
Tracking details are shared via SMS and email after shipping.

What is the return policy?
Returns accepted only for damaged or incorrect items (within 48 hours).

How can I contact support?
Email us at care@thetrustable.com or use the Contact Us page.