Return and Refund Policy

Trustable Skincare

We strive to ensure every Trustable Skincare order reaches you in perfect condition. If something isn’t right, we’re here to help.

1. Returns Eligibility

We accept returns only under the following conditions:

• The product delivered is damaged during transit
• The product received is incorrect
• The product is missing from the order

To be eligible for a return:

• The request must be raised within 48 hours of delivery
• The product must be unused and in its original packaging
• Unboxing video and clear images of the product are required as proof

Trustable Skincare reserves the right to deny returns if the above conditions are not met.

2. Non-Returnable Situations

Returns will not be accepted in the following cases:

• Change of mind after purchase
• Minor packaging damage that does not affect product quality
• Products used or tampered with
• Skin reactions due to individual sensitivity

We strongly recommend performing a patch test before full application.

3. Refund Policy

Once your return request is approved:

• Refunds are processed to the original payment method
• Refund processing time is 5–7 business days
• In case of Cash on Delivery orders, refunds are processed via bank transfer

Shipping charges (if applicable) are non-refundable.

4. Replacement Policy

Customers may choose a replacement instead of a refund for eligible cases.

• Replacements are shipped within 2–4 business days after approval
• Replacement is subject to product availability

5. How to Request a Return or Refund

To raise a request, please contact our support team with the following details:

• Order ID
• Registered mobile number/email
• Issue description
• Photos and unboxing video as proof

📧 Email: support@trustableskincare.com

Our team will respond within 24–48 business hours.

6. Cancellations

• Orders can be cancelled before they are shipped
• Once shipped, orders cannot be cancelled

To request cancellation, contact support immediately.

7. Important Notes

• Natural variations in color or fragrance may occur due to active ingredients — this does not qualify for return
• Delivery delays caused by courier partners are not eligible for refunds
• Refund timelines may vary depending on banking partners

8. Contact Us

For any return or refund related assistance, please contact:

Trustable Skincare Support Team
📧 care@thetrustable.com

We are committed to providing a smooth and trustworthy shopping experience.